Refunds and Returns

At KeyboardStickerShop.com, we strive to ensure customer satisfaction with our products. If you are not entirely satisfied with your purchase, our Returns and Refunds Policy outlines the conditions under which returns and refunds may be processed.

1. Eligibility for Returns

  • You must contact us within 14 days of receiving your order to request a return.
  • Only unused and unopened products in their original condition and packaging are eligible for returns.
  • Returns that do not meet these conditions may be refused or subject to a partial refund at our discretion.

2. Return Process

  • To initiate a return, contact us at [email protected] with your order details and reason for the return.
  • Upon approval, you will receive instructions on where to send the return.
  • The customer is responsible for return shipping costs unless the item was received damaged or incorrect due to our error.

3. Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed to the original payment method within 5-7 business days.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, defective product).

4. Non-Returnable Items

  • Opened or used products.
  • Custom or personalised orders.
  • Items not purchased directly from KeyboardStickerShop.com.

5. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please contact us at [email protected] with supporting photos and details.
  • We may offer a replacement or refund based on the circumstances of the loss or damage.
  • We are not responsible for delivery failures due to incorrect addresses provided by the customer or errors made by the courier.

6. Exchanges

  • We do not offer direct exchanges. If you need a different item, please place a new order and return the unwanted item as per our return policy.

7. Changes to This Policy

We reserve the right to update this Returns and Refunds Policy at any time without prior notice. Any changes will be posted on this page and take effect immediately.

For any questions or assistance, please contact us at [email protected].