Last updated: 18/12/2025

This Returns and Refunds Policy applies to all purchases made through keyboardstickershop.com.

We are based in New Zealand and comply with the Consumer Guarantees Act 1993 (CGA).

1. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Guarantees Act.

Depending on the situation, this may include:

  • a repair,
  • a replacement, or
  • a refund.

Please contact us as soon as reasonably possible after receiving your order and provide:

  • your order number,
  • a description of the issue, and
  • photos where relevant.

We will cover reasonable return shipping costs for faulty or incorrect items.

2. Change-of-Mind Returns

We do not offer refunds or exchanges for change-of-mind purchases unless stated otherwise.

This includes ordering the wrong item, changing your mind, or no longer needing the product.

Nothing in this section affects your rights under the Consumer Guarantees Act.

3. Items Not Eligible for Return

The following items are not eligible for return or refund, except where required by law:

  • items that have been used, applied, or altered,
  • items damaged due to misuse or incorrect application,
  • items returned without original packaging where this affects resale.

4. Return Process

To request a return, please contact us before sending any items back.

Unauthorised returns may not be accepted.

Returned items must be securely packaged to avoid damage in transit.

5. Refunds

Once a return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the return is due to a fault or error on our part.

6. Lost or Delayed Parcels

If your order is lost or significantly delayed in transit, please contact us so we can investigate with the courier.

Where required by law, we will provide a replacement or refund.

7. Business Customers

If you are purchasing products for business use, the Consumer Guarantees Act may not apply.

8. Contact Us

If you have any questions about this Returns and Refunds Policy, please contact us at:

Email: [email protected]

By placing an order with us, you agree to this Returns and Refunds Policy.