Last updated: 16/07/2026
This Returns and Refunds Policy applies to all purchases made through keyboardstickershop.com.
We are based in New Zealand and comply with the Consumer Guarantees Act 1993 (CGA).
1. Faulty, Damaged, or Incorrect Items
If your item is faulty, damaged, or not as described, you are entitled to a remedy under the Consumer Guarantees Act.
Depending on the situation, this may include:
- a repair,
- a replacement, or
- a refund.
Please contact us as soon as reasonably possible after receiving your order and provide:
- your order number,
- a description of the issue, and
- photos where relevant.
We will cover reasonable return shipping costs for faulty, damaged, or incorrect items.
2. Change-of-Mind Returns and Exchanges
At our discretion, we may accept returns or offer exchanges for change-of-mind purchases. This includes situations such as ordering the wrong item, changing your mind, or no longer needing the product.
Change-of-mind return and exchange requests must be made within 30 days of delivery. Items must reach us within that period or within a timeframe we agree with you in writing.
To be eligible for a change-of-mind return or exchange, the product must be returned to us in good, resalable condition with unopened, intact original packaging. The stickers must not have been used, applied, or altered.
Return shipping costs for change-of-mind returns and exchanges are the responsibility of the buyer, unless the return is due to a fault or error on our part.
Please contact us before sending any items back. Change-of-mind returns and exchanges are assessed on a case-by-case basis and are not guaranteed.
Nothing in this section affects your rights under the Consumer Guarantees Act.
3. Items Not Eligible for Return
The following items are not eligible for return or refund, except where required by law:
- items that have been used, applied, or altered,
- items damaged due to misuse or incorrect application,
- items returned in poor or unsalable condition,
- items returned without original packaging where this affects resale.
4. Return Process
To request a return or exchange, please contact us before sending any items back.
Unauthorised returns may not be accepted.
Returned items must be securely packaged to avoid damage in transit.
5. Refunds
Once a return is received and inspected, we will notify you of the outcome.
Approved refunds will be processed to the original payment method within 7 days of us receiving the returned item.
Original shipping costs are non-refundable unless the return is due to a fault or error on our part.
6. Lost or Delayed Parcels
If your order is lost or significantly delayed in transit, please contact us so we can investigate with the courier.
Where required by law, we will provide a replacement or refund.
7. Business Customers
If you are purchasing products for business use, the Consumer Guarantees Act may not apply.
8. Contact Us
If you have any questions about this Returns and Refunds Policy, please contact us at:
Email: [email protected]
By placing an order with us, you agree to this Returns and Refunds Policy.